If there is something you are looking for and we do not carry it in the store, ask us! We have access to thousands of additional pet products. We also have access to products for other animals - aquatic, reptiles, small animals such as hamsters, rabbits, etc. (Sorry, we cannot get live animals.) Special orders are typically available within a week.
Special orders may require a non-refundable deposit based on how long you've been a customer and the cost of the item desired.
Special orders are NOT returnable under our 14 day return policy. If there is a manufacturer's defect, we will exchange it for the same item.
Due to recent changes in the rules surrounding credit card processing and the advent of the chip card, we are not able to take payment over the phone for orders. You are more than welcome to call us and we will hold an order for you (until same day close of business), but payment must be made in person.