All items - EXCEPT TOYS - may be returned within 14 days of purchase.
In order to accept your return, we need your receipt and all original bags, tags and packaging that came with the item.
Please be aware......
- No return will be accepted after 14 days from the date of purchase.
- We do not accept returns on opened canned/tubs/pouches of food. We do accept unopened cans/tubs/pouches.
- We will not accept your return if you do not have your receipt with you and we cannot find the item on your account.
- We will not accept your return if you do not have all of the original packaging. Food bags/boxes must be returned.
- We will not accept your return if you did not buy it from Dog Gone Holistic
- Anything we get for you via our special order process with our suppliers is NOT returnable.
- We do not refund charitable donations or cash out any unused amount on gift cards.
- We reserve the right to refuse any return should we determine the return process is being abused.
After 14 Days
The following products come with manufacturer warranties handled directly with the manufacturer:
Lupine Brand Pet Collars, Harnesses and Leads - Lupine offers customers a lifetime warranty. Warranty exchanges may be handled with us at the store, or directly with Lupine Pet. Wear and tear is not covered. The item must be non-functional. We reserve the right to refuse an exchange if the item appears to have been willfully damaged. Also, we will handle a maximum of 3 exchanges per customer in the store. After the three, you must contact Lupine directly. Please see this link for more information on Lupine's return process:
PetSafe Brand Products - PetSafe provides a 1 year warranty on their products. Information on the warranty and instructions can be found on their web site at: http://www.petsafe.net/support/policies-and-terms/warranty-information.
Planet Dog - For Planet Dog toys, please see additional information on their web site at: http://www.planetdog.com/contact/customer-service
West Paw - For West Paw Design toys, please see additional information on their web site at: https://www.westpawdesign.com/customer-service/our-team/guarantee.